Cancellation and Data Deletion Policy
At Tarkwa Mall, we value your privacy and are committed to protecting your personal information. This User Data Deletion Policy outlines how users can request the deletion of their personal data from our systems and the process we follow to fulfill such requests in compliance with applicable data protection laws.
Upon request, Tarkwa Mall will delete the following types of data associated with your account:
Personal identification details (e.g., name, email address, phone number)
Delivery and billing addresses
Order history and transaction details (subject to legal and financial record-keeping requirements)
Saved preferences and wishlists
User-generated content (e.g., product reviews)
Users may request deletion of their personal data through any of the following channels:
Email: Send a deletion request to info@tarkwamall.store with the subject line “Data Deletion Request”.
Account Settings (if available): Log in to your account and navigate to “Privacy Settings” to initiate a data deletion request.
To process your request, we may ask you to verify your identity to protect your data from unauthorized access.
We aim to respond to all verified data deletion requests within 7 business days. Full deletion may take up to 30 days, depending on the complexity of the request and applicable legal obligations.
We may retain certain information if:
Required by law (e.g., tax, fraud prevention, or regulatory requirements)
Necessary to complete transactions or resolve disputes
Retention is essential for internal business operations (in anonymized or aggregated form)
If your data was shared with third-party service providers (e.g., payment gateways, delivery partners), we will notify them of your deletion request, but we cannot guarantee their compliance. Please refer to their individual privacy policies for more information.
For any questions regarding this policy or to follow up on a request, please contact:
Tarkwa Mall Customer Support
📧 Email: info@tarkwamall.store
📞 Phone: 0209939109
Your trust matters to us. We are committed to ensuring your data is handled with transparency, security, and respect.
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