Privacy Policy for Tarkwa MallTarkwa Mall (“we”, “us”, “our”) is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://www.tarkwamall.store, create an account, or make purchases using our platform.We recognize the importance of privacy and data protection in Ghana, and we comply with the Data Protection Act, 2012 (Act 843).1. Scope of this PolicyThis Privacy Policy applies to all users of Tarkwa Mall’s website and services, including customers, vendors, and partners. It covers the data collected through:Our website and mobile servicesEmail or phone communication with our teamOnline forms, account registrations, and payment processesCookies and analytics tools2. Types of Information We Collect2.1. Personal DataWe collect personal data that you voluntarily provide, including but not limited to:Identity Information: Full name, date of birth, gender (optional)Contact Details: Email address, mobile number, residential/shipping addressPayment Data: MoMo number, credit/debit card details (processed securely via third-party gateways)Account Credentials: Username and encrypted passwordGovernment-issued IDs (if required for high-value purchases or verification)User Support Interactions: Communications via email, chat, or phone2.2. Automatically Collected InformationWhen you visit our site, we automatically collect certain technical data:IP addressBrowser type and versionDevice type and operating systemPages visited, session duration, and referral URLsLocation data (if permitted by your device)3. Legal Basis for Processing DataWe process your personal data based on the following legal grounds:Your consent (e.g., for marketing emails)Performance of a contract (e.g., fulfilling orders)Legal obligations (e.g., tax compliance, fraud prevention)Our legitimate interests, provided they do not override your fundamental rights4. How We Use Your InformationWe use your personal data for the following purposes:4.1. Order Processing & FulfillmentProcess payments and deliver productsCommunicate order status and tracking informationHandle returns, refunds, and customer complaints4.2. Account ManagementEnable user login and profile managementManage wishlists, saved carts, and order historyProvide account recovery and security alerts4.3. Customer SupportRespond to inquiries via email, phone, or live chatResolve complaints and technical issues4.4. Marketing & PromotionsSend personalized emails, newsletters, and special offers (with your consent)Display targeted ads or sponsored content4.5. Site Improvements & AnalyticsMonitor traffic and usage trendsConduct surveys and gather feedbackImprove our user interface and shopping experience5. Sharing and Disclosure of Your InformationWe may share your information under strict confidentiality in the following cases:5.1. With Service ProvidersPayment gateways (e.g., Flutterwave, Paystack, MTN MoMo)Courier and logistics companiesCustomer support and communication platformsMarketing and analytics tools (e.g., Google Analytics)These third parties are contractually bound to use your data only for the specified purposes.5.2. Legal and Regulatory ComplianceWe may disclose your personal information if required to:Comply with Ghanaian laws, court orders, or government requestsInvestigate fraud, cybercrime, or other unlawful activityProtect our rights, property, and safety5.3. Business TransfersIf Tarkwa Mall is involved in a merger, acquisition, or asset sale, your data may be transferred to the new entity. We will notify you before this occurs.6. International Data TransfersWe may transfer your data to service providers outside Ghana (e.g., cloud storage, analytics providers). In such cases, we ensure that appropriate safeguards are in place, such as data processing agreements or compliance with global data protection standards (e.g., GDPR-equivalent frameworks).7. Data RetentionWe retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:As long as your account is activeTo comply with legal obligations (e.g., tax, financial records)To resolve disputes or enforce our termsYou may request account deletion or data removal at any time by emailing info@tarkwamall.store.8. Your Rights (Under Ghana’s Data Protection Act)As a data subject, you have the following rights:Right to Access: Request a copy of the personal data we hold about youRight to Rectification: Correct inaccurate or incomplete dataRight to Erasure: Request deletion of your personal data (under certain conditions)Right to Object: Object to processing based on legitimate interests or for marketingRight to Withdraw Consent: Revoke consent where data is processed on that basisRight to Data Portability: Request your data in a structured formatTo exercise these rights, please contact us at info@tarkwamall.store.9. Security MeasuresWe take appropriate measures to protect your data, including:SSL encryption for data transmissionTwo-factor authentication for administrative accountsSecure payment gatewaysRole-based access to sensitive dataRegular security assessments and auditsDespite our efforts, no method of online transmission is completely secure. Use Tarkwa Mall at your own risk.10. Cookies and Similar TechnologiesOur website uses cookies and similar tracking tools to:Remember your preferences and login stateEnable shopping cart functionalityAnalyze site traffic and user behaviorDeliver personalized adsYou can manage cookie preferences via your browser settings.11. Third-Party WebsitesOur website may contain links to third-party sites (e.g., vendors or blogs). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing them with personal data.12. Children's PrivacyTarkwa Mall does not knowingly collect personal data from children under 13 years of age. If we discover that such data has been collected without parental consent, we will delete it immediately.13. Changes to this Privacy PolicyWe may update this policy periodically. We will notify users by:Posting the updated version on our websiteSending an email (if applicable)We encourage you to review this policy regularly.14. Contact UsIf you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:📧 Email: info@tarkwamall.store🌍 Website: https://www.tarkwamall.store
english
