Terms And Conditions

Welcome to Tarkwa Mall! These Terms and Conditions ("Terms") govern your access to and use of our website and services. By using our platform, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. General Information

Tarkwa Mall is an eCommerce platform based in Ghana that offers a variety of products from different sellers. Our aim is to provide convenient, secure, and affordable online shopping.

2. User Eligibility

You must be at least 18 years old to use this site or have permission from a parent or legal guardian. You agree to provide accurate and complete information during registration or checkout.

3. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use.

4. Product Listings and Pricing

We strive for accuracy in product descriptions, images, and pricing. However, we do not guarantee that all information is error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time.

5. Orders and Payment

• Orders are subject to availability and acceptance.
• Prices are listed in Ghanaian Cedi (GHS) and include applicable taxes unless stated otherwise.
• Accepted payment methods include Mobile Money (e.g., MoMo), bank transfer, and debit/credit card.
• Orders are confirmed only after full or approved partial payment.

6. Shipping and Delivery

• We offer delivery services nationwide, with delivery times and fees depending on the location.
• Estimated delivery times are provided for convenience and are not guaranteed.
• Customers must inspect goods upon delivery and report any issues within 24 hours.

7. Returns and Refunds

• Returns are accepted within 7 days of delivery, provided the item is unused, in original packaging, and with proof of purchase.
• Certain items (e.g., perishables, personal care products) are non-returnable.
• Refunds will be issued within 7–14 business days of return approval, using the original payment method.

8. Third-Party Vendors

Some products on Tarkwa Mall are sold by third-party vendors. While we aim to work with reputable sellers, Tarkwa Mall is not liable for issues directly arising from third-party products or services.

9. User Conduct

You agree not to:

• Use the website for any unlawful or fraudulent purposes.
• Post or transmit offensive, harmful, or misleading content.
• Violate any local, national, or international law.

10. Intellectual Property

All content on Tarkwa Mall, including logos, text, graphics, and images, is the property of Tarkwa Mall or its licensors and is protected under copyright and trademark laws.

11. Limitation of Liability

Tarkwa Mall is not liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability shall not exceed the amount paid for the product in question.

12. Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

13. Termination

We reserve the right to suspend or terminate your account at our discretion, without notice, if we believe you have violated these Terms.

14. Amendments

We may update these Terms occasionally. Continued use of Tarkwa Mall after changes constitutes acceptance of the revised Terms.

15. Governing Law

These Terms are governed by the laws of the Republic of Ghana. Any disputes will be resolved under Ghanaian jurisdiction.

Contact Us
If you have any questions or concerns, please contact us at:
Email: info@tarkwamall.com
Phone: 0209939109
Address: Tarkwa Karikwano